Ops workflows
Order exceptions, vendor onboarding, content QA, and finance reconciliations that currently live in someone’s head.
04 — Automation
Custom Software & Automation
We replace manual ops with software: intake, routing, reporting, and the unglamorous scripts that keep a growing company from drowning in tabs.
Software for the work nobody sees
Growth adds headcount to glue tools together. The glue becomes the company, and nobody can change a price without a 14-tab ritual.
We instrument the real workflow, then replace the ritual with software — including the AI pieces that earn their keep.
Where human, where machine
Workflow
The exception engine
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01
Intake
Tickets, emails, marketplace pings land in one queue.
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02
Classify
Models tag severity, channel, and revenue at risk.
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03
Act
Scripts refund, re-route, or rewrite — with a human gate on edge cases.
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04
Learn
Every exception trains the next hour of the system.
Signal in · decision · write-back · log
What we automate
AI where it pays
Classification, extraction, and first-draft generation with human gates. No chatbot theatre.
Logistics scripts
Allocation, 3PL hand-offs, and SLA watches that ping the right human before a marketplace penalty does.
Internal tools
Thin, fast consoles your team will actually open — wired to the same data the rest of the stack uses.
From pain to production
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01
Shadow the work
We sit with operators. The brief is the ritual, not the slide deck.
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02
Score the pain
Hours, error rate, and revenue-at-risk. We automate the expensive first.
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03
Ship a thin wedge
One workflow in production in weeks. Expand only after it is loved.
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04
Observe & iterate
Logs, exception queues, and a monthly kill-or-extend review.
1,200+
Hours/month returned to operators
94%
Exception auto-resolution on Helix
6 wks
Median time to first production wedge
Work in this practice
Put this system on your P&L.
AI-driven workflows, custom scripts, and operational logistics that retire the spreadsheet layer.
Book a consult